Frequently Asked Questions

  • Will my link expire, and if so when?
  • How do I print my Download?
  • Why doesn't it print correctly?
  • How do I view my Download on my Tablet (inc iPad), smartphone or Kindle, etc?
  • Am I permitted to print multiple copies of my download?
  • When should I expect to receive my pre-printed booklet?
  • Can I buy a booklet in the town or city I'm visiting?
  • How much do you charge for postage and packing (P&P)?
  • When I click on the Purchase Button, why does nothing happen?
  • What should I do if my credit / debit card is not accepted?
  • How secure is the payment process, using Stripe or Paypal?
  • Are the walks suitable for children?
  • Are the Treasure Hunt clues difficult to find?
  • When can I do the walks?
  • Are the walks suitable for wheelchair users?
  • What are the risks?
  • How can I minimise any risks involved?
  • What does Curious About do to improve our safety?
Your link will expire after 14 days. It will also expire after three download attempts. If this gives you a problem simply contact us and we'll happily refresh the link.
At the end of the payment process you will be asked if you want to download it instantly, or download to Dropbox (option available in all except within Chrome on Apple devices). In addition we will email you a download link - simply click on the link contained within the email, which also explains how to print the booklet and put it together.
For best results please print your booklet double-sided - if you can.
Choose: Print Landscape (or Auto). Actual Size. Print on both sides of paper: Flip on short edge (ie Landscape, not Portrait).
Once printed simply fold in two to create an A5 booklet.

If you don't have a double-sided print option on your printer, then print single-sided, with options: Print Landscape (or Auto), Actual Size.
Create a back-to-back copy as follows:
With the outer cover on top, turn over the next page down (inner cover).
Keep the next page as is (1 & 16), and turn over the next (2 & 15).
Keep the next page as is (3 & 14), and turn over the next (4 & 13).
Keep the next page as is (5 & 12), and turn over the next (6 & 11).
Keep the next page as is (7 & 10), and turn over the next (8 & 9).
Simply fold the booklet in half, with the cover on the outside, and the map in the middle.
This might sound complicated, but in reality it's dead simple!
The most common problem is printing double-sided, but the printer thinks it's a portrait document. Make sure to define it as landscape, in whichever way your printer manufacturer defines it. Many talk about flipping on short edge, not long edge.

The October 2018 version of Adobe Acrobat Reader DC (version 2019.008.20071) has a significant bug, which may mean that some pages won't print properly (eg the map has white bands on it). This has now been fixed and a later version is available, so make sure you're on a higher version when printing.
Choose the "DOWNLOAD a PDF (alternate format) to use on your phone or tablet right now" option when Adding to Basket. Please note this is not an interactive version.
You will need software on your device which can read and display pdf files - a good example is Adobe Acrobat Reader for mobile devices.
Another good example is to use iBooks on your iPhone, iPad or iPod Touch - this Apple article explains how to use this feature.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the publishers. If you require multiple copies please email us at info@curiousabout.co.uk for information on volume discounts and tailoring.
We aim to send your booklet out by the next working day at latest, using 1st class Royal Mail. We send you an email confirmation once we have posted it.
Usually not. Our walks constantly change, which means we print to order - old stock in book shops or Tourist Info Centres, etc would only bring frustration as the landscape changes and clues change or disappear. Towns and cities constantly evolve. So now - with a very few exceptions - the booklets must be bought off our website, or via Amazon.
Within the UK we charge £1.49 for one or two booklets. For three to six booklets it's £1.99, and above that it's £3.99. Please contact us for significantly larger volumes.

Outside the UK we charge £2.49 for one or two booklets. For three to six booklets it's £4.99, and above that it's £7.99. Please contact us for significantly larger volumes.
Does a yellow star, with an exclamation mark in it, appear where the cursor was and the link will not open? What you are seeing is the Google Toolbar Pop-up blocker at work, though in this case it is not indicative of a security problem.
We suggest you press the Ctrl button on your keyboard when you click the link. Just keep pressing it until the link opens, then release - this temporarily overrides the Pop-up blocker. Or see Google's answer for a more permanent solution.
If your problem is different, please contact us and we'll be happy to help.
The payment process is managed by Stripe or Paypal, not us. If your card is not accepted you should initially contact your credit / debit card provider and resolve why the card has been declined. If you need our help, please contact us. Alternatively you can pay us direct using a bank transfer. Just email us, stating which booklet(s) you want, and the address to send it / them to. We will then reply giving our bank account details. As soon as the payment has credited our account, we'll post out your booklet(s).
Very.
Here is what Stripe say: "Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe".
Here is what Paypal say:
"PayPal delivers one of the most secure payment platforms in the world. After more than a decade as a leader in online payments, we’ve learned a thing or two about keeping your information safer. Whether you’re buying, selling, or transferring money, you get an extra layer of security when you use PayPal. That’s because all your financial information (like your bank account details and your credit card number) is securely stored and encrypted on our servers. So you don’t need to share your financial information with the person receiving or sending the money and expose your details online or in public."
Yes - most children find them great entertainment. Younger children (primary school age) should always be accompanied by an adult, who is prepared to get actively involved - you can give them a particular role, eg matching pictures to clues, finding answers, or helping with directions, etc. If your children are very young, and in a pushchair, most walks still work well - the Wheelchair symbol against each walk gives a good indication of obstructions to overcome. We try very hard to make every walk pushchair friendly!
Normally no. We want the walk to be pleasurable, not akin to answering the Times crossword! Clues are usually in plain sight, on plaques, or signs, or information boards. If you really get stuck there's a page with clear instructions on where to look.
We try to choose permanent clues, but occasionally even these disappear. As a result, we regularly check each location.
Any day, any time - as long as it's light (or take a good torch)! They are self-guided, so no waiting on anyone else.
We try to make every walk wheelchair friendly! Each walk is graded as friendly, friendly with a possible diversion, or not wheelchair friendly. Where a diversion maybe needed the diversion is marked on the map which comes with your walk information.
1. Stepping off pavements without due consideration, and injured by a passing road user, eg car, lorry, bicycle, motorcycle, bus, etc.
2. Hit by another road user where no pavement exists.
3. Accidental slip, trip or fall causing personal injury. Causes include: uneven surface (eg cobbles, tree roots); slippery surface (eg leaves, ice, rain); steps (eg spiral staircase); obstacles (eg bollard, cones); steep slopes; poor lighting (eg tunnel).
4. Falling into water when walking alongside a river, canal or the sea.
5. Falling off a high pathway, eg city wall, raised pavement.
6. Vulnerable participant gets separated from other participants.
7. Extreme weather conditions, eg sunburn, heat stroke, dehydration, hypothermia.
8. A falling object, especially during high wind, eg roof tile, masonry.
9. Anything else which may occur on the day - stay vigilant!
1. Enjoy the activity, but be aware at all times of personal safety.
2. Look out for others' safety as well as your own. This is particularly important where children or other vulnerable people are involved.
3. Take regard of the weather conditions, eg wear appropriate clothing and footwear; use sun cream; carry water, etc.
We do two things:
1. We provide information (above) on what you can do to minimise any risks.
2. We highlight (above) what we see as the main risks involved. Whilst some of these are generic to any walk around a town or city (eg stepping off a pavement without due consideration), some are specific to the route. Specific risks are further highlighted in our booklets (eg walking on the city walls in York).